Dear PayPal,
I have had an account with your firm for about two years. I choose PayPal for the reason that I would only have to have one single sign on (SSO) for eCommerce purchases (mostly for eBay.) I liked the idea it would transfer the transaction by using my PayPal login and the other end wouldn’t have to worry about my account information.
Well things in my life changed (and change for me is difficult.) I moved to a different town, along with having to transfer all my accounts to my new billing address. On top of that, my wonderful bank known as Sovereign Bank had almost raped me by forcing me to change to a different Debit Card account from one company to another. Yet another change. I’ve also had a clean track record on my eBay account and I never had any complaints or concerns. But in November, your firm sent something similar to what was stated in a recent eBay transaction that I was trying to sell and I quote,

Dear [blank],
Your funds are pending – please process this order
You received a payment from [blank].
This money is being temporarily held in your pending balance. It will be held for up to 21 days. While it’s being held, it won’t be available for withdrawal.
We’ll move the money to your available balance after 21 days as long as your buyer hasn’t reported a problem. It may be available sooner if we can confirm that the item was delivered or, if this is an eBay item, your buyer leaves positive feedback.
To get access to this money more quickly, please process this order right away and communicate with your customers early and often.

Are you fucking me?
I also couldn’t place the UPS order since I didn’t “have enough funds” thanks to this hideous red flag you accuse me of.
And in the same email you lecture me of doing the following

• Log in and go to the Transaction Details page to see if you’re eligible for seller protection on this payment
• Ship to the buyer’s address on the Transaction Details page

I did that!

• Use a shipping service that offers signature confirmation

OK, UPS does that, and I think its standard operating practices (SOP) I believe.

• Save all tracking information or other proof of shipment

Jeez, I do that as well, as my own SOP. That’s my common sense practice as well!

• Let your buyer know their item shipped by adding tracking information on the Transaction Details page

I am aware in transactions that occurred in the summer time, that I didn’t use PayPal’s shipping service, but I went to my local Staples and plugged the shipping data on eBay but not on PayPal.
Also, I stride to perfection because as someone who suffers with an autistic disorder/disease, and being his own guardian, I understand that I have to be accountable of doing such business. I get after people on my eBay account if they haven’t left feedback, and if there are problems I try to resolve (but there hasn’t been such – yet.) I also don’t drive, which in some cases puts a delay in shipping for someone to take me to get it shipped out and even if I can walk in a 20 minute ddistance to the local UPS dropbox, many of the items I had been selling are electronics. And the hot sun (since its almost sunny every day) could cause potential malfunctions.
I blame this on a electronic red flag and I blame you for not having human intervention or some checks-and-balances and bullshit sorting to find out I am doing things right.
I am switching banks in the coming month or so thanks to the Dodd/Frank law and I can’t afford paying ridiculous fees to my bank so I have to wait a while to not piss off the PayPal account so I don’t get yet another red flag. I also am going to reconsider if PayPal is the right route for me since the most accountable sellers are apparently the ones getting screwed by you. I am also unemployed and its been hard finding a job for the last four years and a little extra revenue from selling stuff on eBay I thought would be something good.
Thanks for screwing a customer. Again I may just cancel my PayPal account thanks to your extensive stupidity. Maybe an SSO for billing maybe not the right path since I have recent negative expierence with your firm.
Signed
“Admin” – The Alleged/Forgotten Autistic.