Now Hiring – Technical Support Specialist

Clickford, Steven M.

CliMS – On Site – Information Systems & Technology

THE ROLE

* Migrating to automation and scripting when needed

* Manages about 10 different microcomputer servers and workstations

* Manages about 3 mobile devices

* Oversees a 3-subnet LAN, with multiple various VLANs; VLANs exposed to the Internet, some have no routing.

* Supervises traffic amongst 50 to 70 known IP connections * Manages multiple different platforms (Windows, Macs and Linux)

* Managing operating systems primarily on virtualization (VirtualBox and VMware)

* Many of the systems are legacy (OS X, Windows 2008, Windows 7)

* Coordinating, planning, and ensuring security on the critical/production systems * handling training for users of the system

* Attempts to document and log systems

* Projects that take years because of day to day user bailouts.

*  Managing Voice over IP Telephony and Unified Communications platforms (VOIP and IPT)

* Specific Applications (IBM Lotus Domino, Apple’s File Maker Pro), and custom FMP code (ERP, customer database, video and media logs)

IDEAL SKILLS:

Previous experience of a small work environment with enterprise class technology (Netgear PROSAFE, Cisco IOS) and a working knowledge of streaming and media management is a plus. Ability to work with users and help desk skills is helpful.

REQUIREMENTS
A New Hampshire Drivers License, be willing to have a background check. An experience of 5 years in technology, preferably the same amount of time related to media production. The willingness of working in a startup environment. No group think mentality. Ability to multi task on multiple systems at once. Understanding QoS and packet prioritization is mandatory. Candidate is willing to work without benefits, and be able to be paid per hour on projects, and is willing to learn a startup’s own workflow. Must be a selfless professional.