21st Century Capitalism: Those Damned Venture Capital Firms!

Continued fact-finding search if a capitalistic America disappeared when Al Gore “invented the Internet”

It was the culture of consumerism, disposable income, and the legitimization of companies hoarding cash, and following an ethos of a fictional character in a 1987 flick, Wall Street, “greed, for a lack of a better word, is good”. A recession began a couple months before that movie’s release after Black Monday, where the Dow Industrials lost 22% on an intraday basis, and never saw record highs for at least a few years.

After nearly 6 years of growth, the markets were sputtering after October 1987. In July 1990, the Dow hit 3,000 via an intraday basis,  but to close past that mark, took till April of the following year! The tech industry was the worst hit, and in fact it began in the mid 1980s with the recession to the PC sector. This also stalled the growth of the Macintosh, as it broke even in 1987, 3 years after introduction. It wasn’t until 1995 where commercialization of the Internet, mixed with GUI computers like Windows based PCs and Macintoshes and standard networking equipment like Cisco, this lead to a big growth to only see it fall after the new Millennium – March of 2000.

The sector of the Information Superhighway was also legitimized capitalism but on an extreme level. Tech companies at this point weren’t “funded” by Midtown banks, but super rich firms out in the Valley called “venture capitalists”. This way of corporate financing again enabled competitive natures of businesses fighting their ideas into “profit”. For a number of years, many of the standing dot-coms didn’t return a “profit” or break-even on their bottom lines, or just their expenses. Cisco was turned down by every VC firm except for Don Valentine (a man not to write home much about.) In fact the couple who founded the Cisco used credit cards to use to build their hardware for a number of years.

Growth

Another failure of these go-go years, was the focus on “growth” and the redirecting of tolerance of risk, some companies ran themselves into the ground while “profitable” companies went defensive to protect the profits by taking risk aversive paths. At VC firms, later the Midtown banks were obsessed on “double-digit growth” originally quarter by quarter beginning in the mid 90s, than as the dot-com bubble burst, it was then annual and then the standards kept changing. Never in the history of Corporate America was there this amount of obsession to grow capital, to then accrued so much cash that so many have them hoarded in foreign accounts. Worse, is this “profit” that would originally be used to pay off debt that typically was the mainstream standard to Corporate America was completely written off by the time the new Millennium came.

The Fallout

As this obsession to the “growth sector”, this idea ultimately lead companies to have to reinstate their financials or go out of business and executives being thrown in jail, and creating an industry called corporate compliance to deal with the growing regulatory natures such as Sarbanes Oxley and Dodd-Frank law (now repealed by the Trump administration in the name of protecting “free markets”).

Another growing issue to our domestic economy is the ongoing issue of “late stage” companies that are going public on the markets later than other companies. Facebook was about to be a company of this class, but with some “shoplifting” of ideas stolen from Snap, and acquiring Instagram and WhatsApp, Facebook was able to evade from this stigma, leaving the company to be an ATM to the social media sector. Uber, Lyft and other companies who went public this year are facing issues keeping the stocks above their offering price because the demand was fading in the private markets. Going public turns these frozen assets into cold cash for anyone who invested early in these companies leaving Midtown banks and joe shomes being suckered as these investors are actually facilitating this transfer of wealth.

This lead into strange thing to occur in Northern California that the 80s or 90s couldn’t brag about.

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The Failures of 21st Century Capitalism: “The American Consumer”

In a series of posts, I really want to question our capitalistic system where it’s so top heavy to capitalism, that I like to present a honest account of what this very same system that is causing erratic economical discourse that no one who understands both the markets and the sectors that propelled a giantic bull market since the end of 1987. Also to debunk myths of monopoly and the sick delusion of “competition”. I am not a politically religious person, so I don’t believe in socialism, but I can also empathize the US enterprises that are big for a reason. In short, my view is America thrives better in a capitalistic system (meaning it favors business building, but it includes a rational view on taxation and regulations, and unlike socialism, the government shouldn’t be micro-managing the large enterprises.) Small businesses to me are dishonest, and some are are highly valued companies that didn’t scale corporate governance to the Fortune 500. (Yes I am talking about Facebook.)

I am putting a single trigger warning, if you can’t except a rational examination of our 21st Century economic system, then please avoid reading this, as you could be subjected to religious political philosophy, hearing the sermons of some “talking head” on two major cable channels that claim to be a cable “news” or “business news” operation that have Hollywood “searchlights” in their logo.


Is “The American Consumer” to blame?

The lowest level of this “free market” starts with the “consumer”, “end user”, “end customer”, etc.

Over time, pundits have tried to make America some figurative symbol, such as the “All American, Blond, Blue-Eyed” living in the deep south and listening so some country music. Another metaphoric stereotype of America is: The consumer. With a dollar in his pocket believing that if there are many choices in this country, it will drive costs down, and a dog-eat-dog culture amongst commerce will better help this American. The American consumer neglects to realize “companies” are mostly “brands” with products made in a single factory or a parent company that owns multiple “brands” but the consumer could care less because there is “more” on the shelf’; it’s “good”. It’s in reality bullshit and as a result we as a society have been brainwashed.

Let me tell you what kinds of options for say cloud services:

  • Microsoft’s One Drive
  • Google Drive
  • iCloud Drive
  • Maybe an AWS service.

Oooo choices, for real? What if one of these four consumer grade cloud services co-locate and sharing each other’s services? Where is that “choice”? And why are all these “brands” using the same noun? Google Maps, Apple Maps, Microsoft Maps (sorry fake business) Clickford Maps (opps, ditto!) So in real life: there are only two major brands to chose from? And what are the differences? They feel there’s a need to “look the same”…why not have a brand? Why even have a service? Why nix competition? Where’s the anger?

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Is your iPad becoming a touchable Mac?

I didn’t test out iOS 12 till just a couple weeks before iOS 13 became a mainstream release. I was on iOS 10 since the very last patch in summer of 2017. iOS 11 wasn’t much different from what I could tell, except for the silly “dock” area where the name of the app or group of apps disappeared and it could no longer support 32 bit iOS apps.

iOS 12 really pushes the line of making it a small Mac instead. I own an iPad mini 4, and it’s not big like my iPad 2. To have this experience, one would have to go back to the 9″ because it’s really hard to not move your finger or fingers a millimeter and have some app close out or switch to another app or some other silly gesture that-I can’t-recall-that-caused-that-effect. Not only that but all the AR and AI that is behind the OS, takes a toll on the battery life. Any simple task such as importing high res photos now can go down 10% in a matter of minutes. There is a lot of deep thinking I really don’t want my iPad to do, but I have no choice. I have to opt in, at the price of my power management.

Oh wait, Apple pioneered mobile power management before there was such a thing. With the PowerBook! Where the hell is those great folks?

A couple weeks after iOS 13 was launched, the OS update for my iPad is now iPad OS 13. This is a optimized version of iOS for iPad sized devices.

Bring on the fractured Apple operating systems! 

What this means is Apple is now splitting the OSes amongst the portable or mobile devices, and the Mac OS (err “macOS” will become the more “unified” operating system.) Meaning that the “macOS” will be more alike the old iOS in terms of centralized code and compatibility. With the release of Catalina; this is really showing how the macOS is more alike an iPad without the ability to touch; limiting the user experience to app-sized applications; essentially giving users the ability to use a mouse and keyboard while in reality it’s already like using an mobile device.

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How to “throw away the script” to Technical Support

People call technical support and say

“It doesn’t work”

[You’re the genius, you know everything, fix it!]

In reality these people are not as technical as you think. Technical support is not some fantasy, cinematic with Star Wars like CGI projected displays.

They are offices, with generic Herman Miller or Steelcase cubicles, with generation or two old enterprise class desktops probably running Enterprise class Windows 7, and telephones that are DCP or ISDN, two wired landline like terminals functioning as Automatic Call Distribution as the telephone.

When you call a technical support, you go to Tier 1, and depending on your rap sheet with your brand (or vendor) it may route you to a better or worse “agent” because the special PBX and the computer that handles the number and your case history are plugged together.

How do you “throw away the script”?

SPECIFIC INFORMATION REQUIRED

  • When did the issue occur? Was there another incident prior to?
  • What happened at the time of the incident? Did this happen at the same time?
  • Can you reproduce this problem?
  • Can you elaborate the way of reproducing the problem?
  • If this is an Internet provider and you don’t have access to the “internet”, can you “Ping” through a “console”, “terminal” or “command line prompt” to Google’s Well Known IP Address of 8.8.8.8? Do you see success or error messages?
  • If you have any understanding of any technical matters, mention that.

If you can be coherent and explain things in a thought out manner without acting like wishy-washy or “well something is working, but I am not sure, because I dunno something may not work but I do not know for sure” will delay the line of communication to the goal of restoration.

Answer those specifics, you can get to Tier II or III. Tier III for most vendors Tier III is developer, engineers, the VIP circle. They will highly respect you if YOU continue Proper Line of Communication of Specificity. Acting like girl in Clueless back to Tier I in less than New York Second!

 

Assume all call centers are not local. The agent doesn’t now East Manchester, NH to Manchester, California. They don’t have access vital information to the “last mile boxes” or the cell tower, or the code in Office 365. You want the keys to the VIP, you prove yourself to show you know something.

Take responsibility. The Vendor has no right to treat a high schooler full access support if that high schooler minded person cannot explain themself. It’s called advocacy. Consumer class people, under-informed (do not confuse this as under-educated), people living in poor communities, are not fully aware that enterprise class companies are at larger scale and are unfortunately less “neighborly” and is not as fully intelligent to basic levels of technology.

Act like an adult, talk logically, think methodically. Filter yourself. Think about what is going on at the “agent’s” end. Ignore the TV commercials of what contact center looks like. Think boring thoughts. That’s how society works in an Enterprise World.

#EnterpriseYOURself

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Respect the Tech – The Tech Will Respect YOU

 

Today, I was with millennial aged professionals who have no regard to understand not even the basics of IP networking. No respect to Cable TV, no respect to wired Ethernet. These people choose ignorance as bliss, and are cutting costs and reliability, by also buying potentially dangerous cable modems with bad security codes. The husband of this unnamed individual called Comcast’s technical support to say that the consumer-grade wireless service working.

I never call non technical people “stupid”, because I could be technically one myself if coders or other engineers that could look down at me in an arrogant way. I am really disappointed that people I respect refuse to understand the abstract; however it could be expected I understand human services from their view. Kinda a one way street.  This is why I am no longer actively involved in IT especially dealing with techs. I am in IS, or Information Services because I respect, the technology, this requires some smarts, no technology that is “simple” is reliable or even secure. It requires a craft, a very skilled knowledge and mixing telephony and data, which historically required a right brain and a left brain. Few people are ambidextrous when it comes to telephony and IP networks being a single technology.

‘To explain this – to be blunt to “dumb it down” takes hours of a “lab”, a room to test the equipment, take apart a documentation and reword it for a user to understand. The way to deliver the information, project notices, updates to the status of the system. This requires some professional business knowledge (most “technical people” moan and whine about), and the mindset of a technical professional, to give that “end user” the most simplest way to do the most on an information system.

CliMG does not advocate slavery-like language such as “end user”, they are not leachers, if you properly educate them and not slam a device forcing them to go on the Internet that may not be relevant to the device. Feature Access Codes can vary from one system to another.

Guide the user to the direction that leads them to their outcome. Instructing them takes more time out of your day, and they’ll be dependent on one way and not be able to learn more. You give them a candy trail help better them.

Men need to be fired. Control Freaks belong in jail. Women need to take control, IT Departments must be disbanded. IS Departments must come back, with a code of ethics, and a focus on the user, and eliminate the 30-year-old-IT-mindset of move-fast-and-break-things. Deploy both a nuts and bolts with business goals. Staff (“end users”) should be able to understand DNS, DHCP, WINS  in one sentence w laymans terms.

IS Departments should have time to allocate, testing devices from a user, and have proper communication and notices, (communications in the information sense is much different than a technician dealing with communications systems, it’s an oxy moron.)

Clickford Media Group is vowing to change this by sunsetting IT and saying hello again to Information Services.

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Is Worship of IP & IT Turning People Away from the NAB Show?

I came across this video from the Philly chapter of the SMPTE, the ol engineers group down there. This video is basically goes through a bunch of talking points about how the future is here, and you’d better accept-it-or-GTFO. Futurism such as a cashless world, Apple not selling as many iPhones; more people [are holding their noses as they] adopting Windows 10; People are streaming and cutting the cord, and appears to throwing away plastic like vinyl 40 years ago; and elitiest attitudes against Kodak’s reattempting to become relevant again.

How did the NAB Show come up?

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Victim describes the sins of IT Professionals

 

Sick story, and according to the MISAG’s office, nearly 100 domestic violent complaints in the last 3 calendar years, result in men working in Information Technology (IT). And you wonder why I refuse to be in an abusive industry? Because I am tired myself of emotionally abused. This minifigure was raped and her situation was caught on camera intentionally!

Vulgar language is used in this raw video from BCOP-TV in Copenhagen